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CHAPTER 1 The Nature and Importance of Leadership               

The Meaning of Leadership

The Impact of Leadership on Organizational Performance

Leadership Roles

Leadership Self-Assessment Quiz 1-1: Readiness for the Leadership Role

Leadership Skill-Building Exercise 1-1:  My Leadership Role Analysis

Leader in Action: Apple Car Chief Bob Mansfield Has Provided Direction to Many Key Product Groups

The Satisfactions and Frustrations of Being a Leader

Leadership Skill-Building Exercise 1-2: Appreciating the Satisfactions of Being a Leader

A Framework for Understanding Leadership 

Skill Development in Leadership

Leadership Skill-Building Exercise 1-3:  My Leadership Portfolio  

Leadership Self-Assessment Quiz 1-2: The Leadership Experience Audit 

Followership: Being an Effective Group Member

Summary ∙ Key Terms ∙ Guidelines for Action and Skill Development               

Leadership Case Problem A: Hailey Wants to Make a Difference

Leadership Case Problem B: Elon Musk, Business Leader and Serial Entrepreneur            

Notes

CHAPTER 2 Traits, Motives, and Characteristics of Leaders       

Personality Traits of Effective Leaders

Leadership Self-Assessment Quiz 2-1: How Self-Confident Are You?

Leadership Self-Assessment Quiz 2-2: Behaviors and Attitudes of a Trustworthy Leader

Leadership Skill-Building Exercise 2-1: Enthusiasm, Optimism, and Warmth on the Job  

Leadership Self-Assessment Quiz 2-3: My Tendencies Toward Being a Proactive

Personality

Leadership Motives

Cognitive Factors and Leadership

Leadership Self-Assessment Quiz 2-4: How Big Is My Thinking?

Leader in Action: Kevin A. Plank, Founder of Under Armour Inc.

The Influence of Heredity and Environment on Leadership

Leadership Skill-Building Exercise 2-2: My Best Leadership Attribute 

The Strengths and Limitations of the Trait Approach

Summary ∙ Key Terms ∙ Guidelines for Actions and Skill Development

Leadership Case Problem A: A True Warrior Jumps into the Electric Car Race  

Leadership Case Problem B: Blunt Brittany

Leadership Skill-Building Exercise 2-3: My Leadership Portfolio       

Leadership Skill-Building Exercise 2-4: Analyzing the Traits, Motives, and Characteristics of a Well-Known Leader

Notes      

CHAPTER 3 Charismatic and Transformational Leadership       

The Meanings of Charisma

Three Types of Charismatic Leaders 

Characteristics of Charismatic Leaders

The Narcissism Component of Charismatic Leadership

Leadership Self-Assessment Quiz 3-1: A Checklist of Behaviors and Attitudes Reflecting Charisma

Leadership Self-Assessment Quiz 3-2: The Narcissism Attitudes and Behavior Checklist

The Vision Component of Charismatic Leadership

Leadership Skill-Building Exercise 3-1: Formulating a Vision 

The Communication Style of Charismatic Leaders

Leadership Skill-Building Exercise 3-2: Charismatic Leadership by Storytelling

Leadership Skill-Building Exercise 3-3: Identifying the Characteristics of a Charismatic Leader on YouTube

The Development of Charisma

Transformational Leadership

Leader in Action: Mary Barra, CEO of GM

Concerns About Charismatic and Transformational Leadership

Summary ∙ Key Terms ∙ Guidelines for Actions and Skill Development              

Leadership Case Problem A: Baxter, the Self-Adoring Charismatic

Leadership Case Problem B: Turnaround Ashley

Leadership Skill-Building Exercise 3-3: My Leadership Portfolio

Leadership Skill-Building Exercise 3-4: Finding Inspirational Messages on a Social Networking Site

Notes      

CHAPTER 4 Leadership Behaviors, Attitudes, and Styles             

The Classic Dimensions of Consideration and Initiating Structure 

Task-Related Attitudes and Behaviors

Leadership Skill-Building Exercise 4-1: Feedback Skills

Leadership Self-Assessment Quiz 4-1: Task-Oriented Attitudes and Behaviors

Leader in Action: Ford Executive Joe Hinrichs Is a Troubleshooter with a Human Touch

Relationship-Oriented Attitudes and Behaviors

Leadership Skill-Building Exercise 4-2: Clarifying Your Interpersonal Work Values

Leadership Skill-Building Exercise 4-3: Applying Relationship-Oriented and Task-Oriented Attitudes and Behaviors

Leadership Styles

Leadership Self-Assessment Quiz 4-2: What Style of Leader Are You or Would You Be?

Leadership Skill-Building Exercise 4-4: The Servant Leader

Leadership Self-Assessment Quiz 4-3: Entrepreneurial Thinking and Behavior

Leadership Skill-Building Exercise 4-5: Entrepreneurial Leadership 

360-Degree Feedback for Fine-Tuning a Leadership Approach

Leadership Skill-Building Exercise 4-6: Contrasting Leadership Styles

Summary ∙ Key Terms ∙ Guidelines for Actions and Skill Development              

Leadership Case Problem A: Lola Asks Tough Questions

Leadership Case Problem B: Tricia and Her Facebook Friends and Twitter Followers

Leadership Skill-Building Exercise 4-7: My Leadership Portfolio       

Notes      

CHAPTER 5 Contingency and Situational Leadership  

Situational Influences on Effective Leadership Behavior

Leadership Self-Assessment Quiz 5-1: Measuring Your Situational Perspective 

Fiedler’s Contingency Theory of Leadership Effectiveness

Measuring the Leadership Situation

Overall Findings

Making the Situation More Favorable for the Leader

The Path-Goal Theory of Leadership Effectiveness

The Normative Decision Model

Leader–Member Exchange and Contingency Theory

Leadership Self-Assessment Quiz 5-2: Quality of Leader–Member Relations  

Leadership Skill-Building Exercise 5-1: Leader–Member Exchange with In-Group Member and Out-Group Member

Leader in Action: Automotive Parts Company CEO Sarah Varies her Leadership Approach

Leadership During a Crisis

Leadership Self-Assessment Quiz 5-3: Checklist for Crisis Leadership

Leadership Skill-Building Exercise 5-2:  Crisis Leadership

Evidence-Based Leadership for the Contingency and Situational Approach 

Summary ∙ Key Terms ∙ Guidelines for Action and Skill Development               

Leadership Case Problem A: Supervisory Styles at the Red Rascal

Leadership Case Problem B: Emma Varies the Quality of Her Relationships 

Leadership Skill-Building Exercise 5-3:  My Leadership Portfolio 

Leadership Skill-Building Exercise 5-4: Crisis Leadership

Notes      

CHAPTER 6 Leadership Ethics and Social Responsibility            

Principles and Practices of Ethical and Moral Leadership

Leadership Self-Assessment Quiz 6-1: The Leadership Ethics Quiz

Leadership Self-Assessment Quiz 6-2: The Air Force Character Attributes Checklist

Guidelines for Evaluating the Ethics of a Decision

Leadership Skill-Building Exercise 6-1: Should “Dinosaur Power” Be Placed on the Market?

A Sampling of Unethical Leadership Behaviors

Leadership, Social Responsibility, and Creating an Ethical Organizational Culture

Leadership Skill-Building Exercise 6-2: Conducting an Environmental Audit

Leader in Action: David Cheesewright, President and CEO, Walmart International Focuses on Sustainability

Leadership Skill-Building Exercise 6-3: Collecting Examples of Socially Responsible Behavior

Ethical and Socially Responsible Behavior and Organizational Performance 

Summary ∙ Key Terms ∙ Guidelines for Actions and Skill Development

Leadership Case Problem A: Salary Advance United Ponders Its Future

Leadership Case Problem B: Are Drivers or Smartphones to Blame?

Leadership Skill-Building Exercise 6-4: My Leadership Portfolio       

Leadership Skill-Building Exercise 6-5: Company Policy for Employee Recycling of Electronic Products      

Notes      

CHAPTER 7 Power, Politics, and Leadership 

Sources and Types of Power 

Leader in Action: Google CEO Sundar Pichai, One of the World’s Most Powerful Business Leaders

Tactics for Becoming an Empowering Leader      

Leadership Self-Assessment Quiz 7-1:  Empowering Attitudes and Beliefs        

Leadership Skill-Building Exercise 7-1: Conducting an Empowerment Session 

Factors That Contribute to Organizational Politics               

Political Tactics and Strategies              

Leadership Self-Assessment Quiz 7-2: The Positive Organizational Politics Questionnaire               

Leadership Skill-Building Exercise 7-2: Paying Back Favors from Network Members      

Leadership Skill-Building Exercise 7-3: Asking Advice Role Play     

Leadership Self-Assessment Quiz 7-3: The Blunder Quiz    

Leadership Skill-Building Exercise 7-4: Identifying the Most Annoying Political Behavior Tactics  

Exercising Control over Dysfunctional Politics    

Leadership Skill-Building Exercise 7-5: Controlling Office Politics    

Summary ∙ Key Terms ∙ Guidelines for Actions and Skill Development              

Leadership Case Problem A: Ray, the Empowered Athletic Club Director          

Leadership Case Problem B: Team Leader Tanya Wants to Be Truthful             

Leadership Skill-Building Exercise 7-6: My Leadership Portfolio       

Notes      

CHAPTER 8 Influence Tactics of Leaders       

A Model of Power and Influence           

Leadership Self-Assessment Quiz 8-1:  Survey of Influence Tactics    

Description and Explanation of Influence Tactics

Leadership Self-Assessment Quiz 8-2: The Leader Ingratiating Checklist

Leadership Skill-Building Exercise 8-1: The Ingratiating New Division Manager

Leader in Action: SolarCity CEO Lyndon Rive Wants Solar Panels to Become the Dominant Energy

Leadership Skill-Building Exercise 8-2:  Influence Tactics 

Leadership Skill-Building Exercise 8-3: Identifying Influence Tactics 

Leadership Influence for Organizational Change

Sequencing of Influence Tactics

Leadership Skill-Building Exercise 8-4: Applying Influence Tactics

Implicit Leadership Theories and Leadership Influence

Summary ∙ Key Terms ∙ Guidelines for Actions and Skill Development              

Leadership Case Problem A: Steve Tackles Mall World

Leadership Case Problem B: Katerina Demands Results

Leadership Skill-Building Exercise 8-5: My Leadership Portfolio 

Notes      

CHAPTER 9 Developing Teamwork 

The Leader’s Role in the Team-Based Organization 

Leader Actions That Foster Teamwork

Leadership Skill-Building Exercise 9-1: Shelters for the Homeless

Leadership Self-Assessment Quiz 9-1: Team Player Attitudes

Leader in Action: J. Crew CEO and Madewell Founder Mickey Drexler, the World Class Micromanager

Offsite Training and Team Development

Leadership Skill-Building Exercise 9-2: The Team Leader Candidates

Leadership Skill-Building Exercise 9-3: The Scavenger Hunt

The Leader–Member Exchange Model and Teamwork

Summary ∙ Key Terms ∙ Guidelines for Action and Skill Development               

Leadership Case Problem A: Ashley Wants to Boost Teamwork

Leadership Case Problem B: Should We Dump the Open-Plan Office?

Leadership Skill-Building Exercise 9-4: My Leadership Portfolio

Leadership Skill-Building Exercise 9-5: The Trust Fall

Notes      

CHAPTER 10 Motivation and Coaching Skills

Leadership and Employee Engagement

Leadership Self-Assessment Quiz 10-1: My Work Engagement Tendencies

Leadership Skill-Building Exercise 10-1: Collecting Live Data on Worker Engagement

Leadership Self-Assessment Quiz 10-2: How Meaningful Is My Work?

Expectancy Theory and Motivational Skills

Goal Theory           

Leadership Skill-Building Exercise 10-2: Estimating Valences for Applying Expectancy Theory     

Leadership Skill-Building Exercise 10-3: The Application of Goal Theory         

Using Recognition and Pride to Motivate Others 

Leadership Self-Assessment Quiz 10-3: How Much Do I Crave Recognition?    

Coaching as an Approach to Motivation               

Leader in Action: Accounting Firm Partner Gary Coaches Tax Accountant Vanessa         

Coaching Skills and Techniques

Leadership Self-Assessment Quiz 10-4:  Characteristics of an Effective Coach  

Leadership Skill-Building Exercise 10-4: Coaching for Improved Performance  

Executive Coaching and Leadership Effectiveness               

Summary ∙ Key Terms ∙ Guidelines for Action and Skill Development               

Leadership Case Problem A: Firing Up the Commercial Uniform Team             

Leadership Case Problem B: Tyler Faces a Feedback Challenge          

Leadership Skill-Building Exercise 10-5: My Leadership Portfolio     

Notes      

CHAPTER 11 Creativity, Innovation, and Leadership   

Steps in the Creative Process

Characteristics of Creative Leaders       

Leadership Self-Assessment Quiz 11-1:  The Creative Personality Test              

Leadership Self-Assessment Quiz 11-2: The Intuitive Problem-Solving Style Quiz           

Overcoming Traditional Thinking as a Creativity Strategy  

Organizational Methods to Enhance Creativity     

Leadership Skill-Building Exercise 11-1: Two Brainstorming Scenarios            

Self-Help Techniques to Enhance Creative Problem Solving               

Leadership Skill-Building Exercise 11-2: The Multiple Uses Technique

Establishing a Climate and Culture for Creative Thinking

Leadership Diagnostic Activity 11-1: Assessing the Climate for Creativity and Innovation

Leader in Action: Gerry McGovern, Chief Creative Officer of Land Rover Leads with Passion and Inspiration

Leadership Practices Focused Specifically on Enhancing Innovation 

Summary ∙ Key Terms ∙ Guidelines for Action and Skill Development               

Leadership Case Problem A: The T-Shirt Production Innovators

Leadership Case Problem B: “How Can We Encourage a Few Disrupters?”

Leadership Skill-Building Exercise 11-3: My Leadership Portfolio

Leadership Skill-Building Exercise 11-4: The Multimedia Presentation

Notes      

CHAPTER 12 Communication and Conflict Resolution Skills      

Communication Networks for Leaders

Leadership Self-Assessment Quiz 12-1: A Self-Portrait of My Communication Effectiveness

Leader in Action: T-Mobile CEO John Legere, Uses Twitter for Serious Business Communication

Inspirational and Powerful Communication

Leadership Skill-Building Exercise 12-1: Feedback on Verbal and Nonverbal Behavior 

Listening as a Leadership Skill

Leadership Skill-Building Exercise 12-2: Leadership Listening

Overcoming Cross-Cultural Communication Barriers

Leadership Self-Assessment Quiz 12-2: Cross-Cultural Skills and Attitudes   

The Leader’s Role in Resolving Conflict and Negotiating

Leadership Self-Assessment Quiz 12-3: My Conflict Resolution Style

Leadership Skill-Building Exercise 12-3: The Minimum Wage Negotiation 

Summary ∙ Key Terms ∙ Guidelines for Action and Skill Development               

Leadership Case Problem A: Dani the Front-Stabbing CEO

Leadership Case Problem B: Sean Contemplates a Delicate Confrontation

Leadership Skill-Building Exercise 12-4: My Leadership Portfolio

Leadership Skill-Building Exercise 12-5: Evaluating the Communication Skills of an Organizational Leader

Notes

CHAPTER 13 Strategic Leadership and Knowledge Management               

The Development of Business Strategy

Leadership Self-Assessment Quiz 13-1: Are You a Strategic Thinker?

Leader in Action: Atif Rafiq, Chief Digital Officer at McDonald’s, Works to Enhance Customer Connections

Leadership Skill-Building Exercise 13-1: Mapping Out a Future for an Organization

Leadership Skill-Building Exercise 13-2: Conducting a SWOT Analysis

A Sampling of Business Strategies Formulated by Leaders

Leadership Skill-Building Exercise 13-3: The Business Strategies of a Favorite Company 

Knowledge Management and the Learning Organization

Leadership Self-Assessment Quiz 13-2: My Attitudes Toward Sharing Knowledge

Leadership Skill-Building Exercise 13-4: The Knowledge-Sharing Investigation Teams 

Summary ∙ Key Terms ∙ Guidelines for Action and Skill Development               

Leadership Case Problem A: The Saratoga Supply Company Needs a Strategy 

Leadership Case Problem B: The Product Differentiation Strategy Team

Leadership Skill-Building Exercise 13-4: My Leadership Portfolio

Leadership Skill-Building Exercise 13-5: Developing a Business Strategy for a Small Appliance Repair Chain

Notes      

CHAPTER 14 International and Culturally Diverse Aspects of Leadership

The Advantages of Managing for Diversity

Leader in Action: Carnival Corporation Capitalizes on Managers from Diverse Backgrounds to Reignite Growth

Leadership Skill-Building Exercise 14-1: Pinpointing a Diversity Advantage 

Cultural Factors Influencing Leadership Practice

Leadership Self-Assessment Quiz 14-1: Charting Your Cultural Value Profile 

Cultural Sensitivity and Cultural Intelligence

Leadership Self-Assessment Quiz 14-2: My Tolerance for Cultural Differences

Leadership Skill-Building Exercise 14-2: Positive Cross-Cultural Experiences in the Workplace

Global Leadership Skills

Leadership Skill-Building Exercise 14-3: Gaining International and Cross-Cultural Experience Inexpensively

Leadership Initiatives for Achieving Cultural Diversity

Leadership Skill-Building Exercise 14-4: The Diversity Circle

Summary ∙ Key Terms ∙ Guidelines for Action and Skill Development               

Leadership Case Problem A: Cultural Sensitivity at Pacific Pods 

Leadership Case Problem B: An Affinity Group for Workers 60 and Over?

Leadership Skill-Building Exercise 14-5

Notes

CHAPTER 15 Leadership Development and Succession

Development Through Self-Awareness and Self-Discipline

Leadership Self-Assessment Quiz 15-1: My Self-Discipline Tendencies

Leadership Self-Assessment Quiz 15-2: The Interpersonal Skills Checklist 

Development Through Education, Experience, and Mentoring

Leader in Action: Broad Experience Helped David S. Taylor Earn Top Position at P&G

Leadership Skill-Building Exercise 15-1: Finding a Mentor or Mentors for Leadership Development

Leadership Development Programs

Leadership Succession

Challenges of Being a New Leader

Leadership Skill-Building Exercise 15-2: Building for the Future

Summary ∙ Key Terms ∙ Guidelines for Action and Skill Development               

Leadership Case Problem A: Holly, the Potential Team Leader

Leadership Case Problem B: Kaitlin the New Mentor

Leadership Skill-Building Exercise 15-3: My Leadership Portfolio 

Leadership Skill-Building Exercise 15-4: Analyzing a Local Leader

Notes      

Glossary

Indexes  

Andrew J. DuBrin, Rochester Institute of Technology

Andrew J. DuBrin is Professor Emeritus of Management in the E. Philip Saunders College of Business at the Rochester Institute of Technology, where he served as department chairman and team leader. Dr. DuBrin has taught courses and conducted research in leadership, management, organizational behavior, and career management. He presents at other colleges, career schools, and universities. He received his Ph.D. in Industrial Psychology from Michigan State University. Dr. DuBrin has experience in human resource management and is a business and personal consultant in career management, leadership, and management development. Dr. DuBrin is an established author of both textbooks and trade books, and he contributes to professional journals, magazines, newspapers, and online media. He has written textbooks on management, leadership, organizational behavior, human relations, political behavior in organizations, and impression management. His trade books address management issues from charisma, team play, and office politics to overcoming career self-sabotage, and coaching and mentoring.