• REAL-WORLD CHALLENGES" ENCOURAGE PARTICIPATION AND PROVOKE IN-DEPTH THINKING. Within these challenge exercises, students examine familiar organizations, such as Disney and Starbuck, and take a glimpse at the organizational principles behind the topics making news today.
• SELF-ASSESSMENTS HELP ENSURE STUDENTS MASTER THE CHAPTER MATERIAL BEFORE MOVING AHEAD. Proven self-assessment tools throughout this edition promote reader engagement and encourage development as students connect to chapter material to life around them and clearly see the importance of what they're learning. These self-assessments are available both within the book and online with MindTap.

 

PART 1 INTRODUCTION TO ORGANIZATIONAL BEHAVIOR

CHAPTER 1 An Overview of Organizational Behavior

What is Organizational Behavior?

UNDERSTAND YOURSELF Global Mindset

How Organizational Behavior Impacts Organizational Success

CASE STUDY The J.M. Smucker Company

The Managerial Context of Organizational Behavior

IMPROVE YOUR SKILLS OB-Related Job Interview Questions

The Strategic Context of Organizational Behavior

Contextual Perspectives on Organizational Behavior

Managing for Effectiveness

GLOBAL ISSUES Managing Across Cultures

The Framework of the Book

Summary and Application

Discussion Questions

Understand Yourself Exercise

Group Exercise

 

CHAPTER 2 The Changing Environment of Organizations

Diversity and Business

CASE STUDY Diversity at Wegmans

Globalization and Business

IMPROVE YOUR SKILLS Understanding Your Culture

GLOBAL ISSUES Cultural Etiquette Quiz

Technology and Business

UNDERSTAND YOURSELF Global Perspective

Ethics and Corporate Governance

New Employment Relationships

Summary and Application

Discussion Questions

Understand Yourself Exercise

Group Exercise

PART 2 INDIVIDUAL BEHAVIORS AND PROCESSES IN ORGANIZATIONS

CHAPTER 3 Individual Differences

People in Organizations

Personality and Individual Behavior

Other Important Personality Traits

UNDERSTAND YOURSELF Work Locus of Control

IMPROVE YOUR SKILLS Challenging Managerial Behaviors and How to Respond

GLOBAL ISSUES How Others See Americans

Intelligence

CASE STUDY Emotional Intelligence at FedEx

Learning Styles

Summary and Application

Discussion Questions

Understand Yourself Exercise

Group Exercise

 

CHAPTER 4 Individual Values, Perceptions, and Reactions

Attitudes in Organizations

Values and Emotions in Organizations

Perception in Organizations

UNDERSTAND YOURSELF Negative Affectivity

GLOBAL ISSUES How Culture Can Affect Attributions

CASE STUDY What to Do When the Boss Releases His or Her Inner Toddler

Stress in Organizations

IMPROVE YOUR SKILLS Stress Management Tips

Summary and Application

Discussion Questions

Understand Yourself

Group Exercise

 

CHAPTER 5 Motivating Behavior

The Nature of Motivation

GLOBAL ISSUES Motivating a Global Workforce

Need-Based Perspectives on Motivation

UNDERSTAND YOURSELF What Motivates You?

Process-Based Perspectives on Motivation

IMPROVE YOUR SKILLS Framing Equity and Fairness

CASE STUDY Pride-Building at Aramark

Learning-Based Perspectives on Motivation

Summary and Application

Discussion Questions

Understand Yourself

Group Exercise

 

CHAPTER 6 Motivating Behavior with Work and Rewards

Job Design in Organizations

DEVELOP YOUR SKILLS Enriching Jobs for Employee Motivation

Employee Participation and Empowerment

GLOBAL ISSUES Participation Around the World

Flexible Work Arrangements

Goal Setting and Motivation

Performance Management

UNDERSTAND YOURSELF Your Feedback Style

Individual Rewards in Organizations

CASE STUDY The Whole Truth

Summary and Application

Discussion Questions

Understand Yourself

Group Exercise

 

PART 3 SOCIAL AND GROUP PROCESSES IN ORGANIZATIONS

CHAPTER 7 Groups and Teams

Types of Groups and Teams

Group Performance Factors

IMPROVE YOUR SKILLS Diagnosing Team Problems

UNDERSTAND YOURSELF Are You Emotionally Intelligent?

Creating New Groups and Teams

Managing Teams

CASE STUDY Teamwork at IDEO

Emerging Team Opportunities and Challenges

GLOBAL ISSUES Increasing the Effectiveness of Multicultural Teams

Summary and Application

Discussion Questions

Understand Yourself Exercise

Group Exercise

 

CHAPTER 8 Decision Making and Problem Solving

The Nature of Decision Making

The Rational Approach to Decision Making

The Behavioral Approach to Decision Making

UNDERSTAND YOURSELF Emotion-Based Decision Making

GLOBAL ISSUES Culture and Nationality Influences on Ethical Awareness

Group Decision Making in Organizations

CASE STUDY The Role of Groupthink in the Financial Crisis

Creativity, Problem Solving, and Decision Making

IMPROVE YOUR SKILLS Creative Decisions through Borrowing Ideas

Summary and Applications

Discussion Questions

Understand Yourself Exercise

Group Exercise

 

CHAPTER 9 Communication

The Communication Process

GLOBAL ISSUES Cultural Differences in Communication

Communication Skills

UNDERSTAND YOURSELF Listening Self-Assessment

IMPROVE YOUR SKILLS Improve Your Interview Skills

Communication Media

CASE STUDY Communicating Ethics at Cisco

Organizational Communication

Summary and Application

Discussion Questions

Understand Yourself Exercise

Group Exercise

 

CHAPTER 10 Managing Conflict and Negotiating

The Nature of Conflict

Interpersonal Conflict Management Strategies

UNDERSTAND YOURSELF Your Preferred Conflict Management Style

GLOBAL ISSUES Conflict Management Differences across Cultures

The Conflict Process

The Negotiation Process

IMPROVE YOUR SKILLS Improving Your Negotiation Skills

CASE STUDY Ombudsman to the Rescue

Summary and Application

Discussion Questions

Understand Yourself Exercise

Group Exercise

 

PART 4 LEADERSHIP AND INFLUENCE PROCESSES IN ORGANIZATIONS

CHAPTER 11 Traditional Leadership Approaches

The Nature of Leadership

IMPROVE YOUR SKILLS Are You Ready to Lead?

Early Approaches To Leadership

CASE STUDY Getting on Board with Diversity

The Emergence of Situational Leadership Models

The LPC Theory of Leadership

UNDERSTAND YOURSELF Least-Preferred Coworker Scale

The Path–Goal Theory of Leadership

GLOBAL ISSUES The Role of Leaders across Cultures

Vroom’s Decision Tree Approach To Leadership

Summary and Application

Discussion Questions

Understand Yourself Exercise

Group Exercise

 

CHAPTER 12 Contemporary Views of Leadership in Organizations

Contemporary Situational Theories

Leadership Through The Eyes of Followers

CASE STUDY Leading a Transformation at Popeyes Louisiana Kitchen

UNDERSTAND YOURSELF How Charismatic are You?

GLOBAL ISSUES Effect of Culture on Perceptions of Leaders’ Attributes

Alternatives to Leadership

The Changing Nature of Leadership

Emerging Issues In Leadership

IMPROVE YOUR SKILLS Netiquette Tips for Managers

Summary and Applications

Discussion Questions

Understand Yourself Exercise

Group Exercise

 

CHAPTER 13 Power, Influence, and Politics

Power in Organizations

Using Power

Influence in Organizations

CASE STUDY Influencing Decisions

GLOBAL ISSUES Effectiveness of Different Influence Tactics Depends on National Culture

UNDERSTAND YOURSELF Upward Influence Scale

Organizational Politics

IMPROVE YOUR SKILLS Recognizing Politics

Impression Management

Summary and Application

Discussion Questions

Develop Your Skills Exercise

Group Exercise

 

PART 5 ORGANIZATIONAL PROCESSES AND CHARACTERISTICS

CHAPTER 14 Organizational Structure and Design

Elements of Organizational Structure

IMPROVE YOUR SKILLS Delegation Skills

UNDERSTAND YOURSELF What is Your Preferred Type of Organizational Structure?

Determinants of Organizational Structure

Types of Organizational Structures

GLOBAL ISSUES Multinational Organizational Structures

CASE STUDY The Morning Star’s Lattice Structure

Contemporary Issues in Organizational Structure

Summary and Application

Discussion Questions

Understand Yourself Exercise

Group Exercise

 

CHAPTER 15 Organizational Culture

The Meaning and Determinants of Organizational Culture

Cultures of Conflict and Cultures of Inclusion

GLOBAL ISSUES Cross-Cultural Influences on Conflict Cultures

CASE STUDY Building a Culture for Inclusion at Microsoft

IMPROVE YOUR SKILLS Assessing Culture

Effects of Technology and Innovation on Culture

Managing Organizational Culture

UNDERSTAND YOURSELF Refining Your Sense of Culture

Summary and Application

Discussion Questions

Understand Yourself Exercise

Group Exercise

 

CHAPTER 16 Organization Change and Change Management

Forces for Change

UNDERSTAND YOURSELF What is Your Tolerance for Ambiguity?

GLOBAL ISSUES The Added Complexity of Global Change

Processes for Planned Organization Change

CASE STUDY Flexibility at KPMG

Organization Development

Resistance to Change

IMPROVE YOUR SKILLS Innovative Attitude Scale

Managing Successful Organization Change and Development

Organizational Learning

Summary and Application

Leadership Through The Eyes of Followers

CASE STUDY Leading a Transformation at Popeyes Louisiana Kitchen

UNDERSTAND YOURSELF How Charismatic are You?

GLOBAL ISSUES Effect of Culture on Perceptions of Leaders’ Attributes

Alternatives to Leadership

The Changing Nature of Leadership

Emerging Issues In Leadership

IMPROVE YOUR SKILLS Netiquette Tips for Managers

Summary and Applications

Discussion Questions

Understand Yourself Exercise

Group Exercise

 

CHAPTER 13 Power, Influence, and Politics

Power in Organizations

Using Power

Influence in Organizations

CASE STUDY Influencing Decisions

GLOBAL ISSUES Effectiveness of Different Influence Tactics Depends on National Culture

UNDERSTAND YOURSELF Upward Influence Scale

Organizational Politics

IMPROVE YOUR SKILLS Recognizing Politics

Impression Management

Summary and Application

Discussion Questions

Develop Your Skills Exercise

Group Exercise

 

PART 5 ORGANIZATIONAL PROCESSES AND CHARACTERISTICS

CHAPTER 14 Organizational Structure and Design

Elements of Organizational Structure

IMPROVE YOUR SKILLS Delegation Skills

UNDERSTAND YOURSELF What is Your Preferred Type of Organizational Structure?

Determinants of Organizational Structure

Types of Organizational Structures

GLOBAL ISSUES Multinational Organizational Structures

CASE STUDY The Morning Star’s Lattice Structure

Contemporary Issues in Organizational Structure

Summary and Application

Discussion Questions

Understand Yourself Exercise

Group Exercise

 

CHAPTER 15 Organizational Culture

The Meaning and Determinants of Organizational Culture

Cultures of Conflict and Cultures of Inclusion

GLOBAL ISSUES Cross-Cultural Influences on Conflict Cultures

CASE STUDY Building a Culture for Inclusion at Microsoft

IMPROVE YOUR SKILLS Assessing Culture

Effects of Technology and Innovation on Culture

Managing Organizational Culture

UNDERSTAND YOURSELF Refining Your Sense of Culture

Summary and Application

Discussion Questions

Understand Yourself Exercise

Group Exercise

 

CHAPTER 16 Organization Change and Change Management

Forces for Change

UNDERSTAND YOURSELF What is Your Tolerance for Ambiguity?

GLOBAL ISSUES The Added Complexity of Global Change

Processes for Planned Organization Change

CASE STUDY Flexibility at KPMG

Organization Development

Resistance to Change

IMPROVE YOUR SKILLS Innovative Attitude Scale

Managing Successful Organization Change and Development

Organizational Learning

Summary and Application

Discussion Questions

Understand Yourself Exercise

Group Exercise

Ricky W. Griffin, Texas A&M University

Dr. Ricky W. Griffin serves as Distinguished Professor of Management and Blocker Chair in Business at Texas A&M. He received his Ph.D. in organizational behavior from the University of Houston. He has worked as editor of the Journal of Management and as an officer in the Southwest Regional Division of the Academy of Management and the Southern Management Association as well as in the Research Methods Division and the Organizational Behavior Division of the Academy of Management. Dr. Griffin spent three years on the faculty at the University of Missouri (Columbia) before moving to Texas A&M University in 1981. His research interests include workplace violence, employee health and well-being in the workplace and workplace culture. A well-respected author recognized for his organizational behavior and management research, Dr. Griffin has written many successful textbooks, including: MANAGEMENT, ORGANIZATIONAL BEHAVIOR, HR, MANAGEMENT SKILLS, INTRODUCTION TO BUSINESS, and INTERNATIONAL BUSINESS.

 

Jean M. Phillips, Penn State University

Dr. Jean Phillips is a professor of Human Resource Management in the School Labor and Employment Relations at Penn State University. Dr. Phillips earned her Ph.D. in organizational behavior from Michigan State University. She was among the top 5% of published authors in Journal of Applied Psychology and Personnel Psychology during the 1990s, and she received the 2004 Cummings Scholar Award from the Organizational Behavior Division of the Academy of Management. Dr. Phillips is a Fellow of the Society for Industrial and Organizational Psychology. She has served on multiple editorial boards of top journals and has published more than 30 research articles. She has authored nine books, including STRATEGIC STAFFING, ORGANIZATIONAL BEHAVIOR, HUMAN RESOURCE MANAGEMENT, MANAGING NOW and the five-book STAFFING STRATEGICALLY series for the Society for Human Resource Management. Dr. Phillips was also the founding co-editor of the Organizational Behavior/Human Resource Management series for Business Expert Press. She has taught classroom and hybrid classroom/online courses in strategic human resource management, organizational behavior, staffing, and teams and leadership in the United States, Iceland and Singapore. Her research interests focus on recruitment and staffing, leadership and team effectiveness and linking organizational survey results to business outcomes.

 

Stanley M. Gully, Penn State University

Dr. Stanley M. Gully was a professor of human resource management at Penn State University. Prior to joining the faculty in the School of Labor and Employment Relations at Penn State in 2014, Dr. Gully was a faculty member at Rutgers University (1998–2014) and George Mason University (1996–1998). He received his bachelor’s degree from San Diego State University and his M.S. and Ph.D. in industrial-organizational psychology from Michigan State University. He was elected Fellow of the Society of Industrial and Organizational Psychology in 2014 and was ranked by the Academy of Management as one of the top 50 most influential scholars who received their degrees since 1991. Dr. Gully's research interests included work at the interface between training and individual differences. His publications include articles in journals such as Personnel Psychology, Industrial and Organizational Psychology: Perspectives on Science and Practice, Journal of Organizational Behavior, Journal of Applied Psychology and Organizational Behavior and Human Decision Processes. He also co-authored textbooks on strategic staffing, organizational behavior and human resource management. In addition, he co-authored a series of staffing books for SHRM and co-edited the Business Expert Press series. His refereed articles and chapters have been cited more than 4,900 times.