• EXCEPTIONAL CASES AND SOLID ORGANIZATION EMPHASIZE PRACTICAL APPLICATIONS IN TODAY'S WORKPLACE. Well-organized chapters and excellent case studies clearly demonstrate the practical applications of real-world supply chain management. Interesting company examples are woven throughout to clarify and demonstrate the relevance of today’s most current supply chain issues that are covered in depth.
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• EXAMPLES HIGHLIGHT EMERGING ISSUES IN SOCIAL MEDIA, CLOUD COMPUTING, BIG DATA, AND MANAGEMENT OF SERVICE SUPPLY CHAINS. Packed with examples illustrating how to manage service supply chains effectively, this edition prepares students to understand sustainability in logistics and the impact of social media, cloud computing, and big data analysis in customer relationship management and other processes.
• MINDTAP® IS THE DIGITAL LEARNING SOLUTION THAT POWERS STUDENTS FROM MEMORIZATION TO MASTERY. MindTap Reader offers an enhanced, interactive eBook for students. Students can highlight key text, add notes, and create custom flashcards. When it’s time to study, everything they’ve flagged or noted can be gathered into a study guide.

Part 1 Supply Chain Management: An Overview

Chapter 1 Introduction to Supply Chain Management

Introduction

Supply Chain Management Defined

The Importance of Supply Chain Management

The Origins of Supply Chain Management in the United States

The Foundations of Supply Chain Management

Supply Elements

Current Trends in Supply Chain Management

Summary

Discussion Questions

Essay/Project Questions

Cases

 

Appendix 1.1

 

Part 2 Supply Issues in Supply Chain Management

Chapter 2 Purchasing Management

Introduction

A Brief History of Purchasing Terms

The Role of Supply Management in an Organization

The Purchasing Process

Sourcing Decisions: The Make-or-Buy Decision

Roles of the Supply Base

Supplier Selection

How Many Suppliers to Use

Purchasing Organization

Global Sourcing

Procurement in Government and Nonprofit Agencies

Summary

Key Terms

Discussion Questions

Essay/Project Questions

Spreadsheet Problems

Cases

Additional Resources

Endnotes

 

Chapter 3 Creating and Managing Supplier Relationships

Introduction

Developing Supplier Relationships

Supplier Evaluation and Certification

Supplier Development

Supplier Recognition Programs

Supplier Relationship Management

Summary

Key Terms

Discussion Questions

Problems

Essay/Project Questions

Cases

Endnotes

 

Chapter 4 Ethical and Sustainable Sourcing

Introduction

Ethical and Sustainable Sourcing Defined

Developing Ethical and Sustainable Sourcing Strategies

Ethical and Sustainable Sourcing Initiatives

Early Supplier Involvement

Strategic Alliance Development

Rewarding Supplier Performance

Benchmarking Successful Sourcing Practices

Assessing and Improving the Firm’s Sourcing Function

Summary

Key Terms

Discussion Questions

Essay/Project Questions

Cases

Additional Resources

Endnotes

 

Chapter 5 Demand Forecasting

Introduction

The Importance of Demand Forecasting

Forecasting Techniques

Forecast Accuracy

Collaborative Planning, Forecasting, and Replenishment

Useful Forecasting Websites

Forecasting Software

Summary

Key Terms

Discussion Questions

Problems

Essay/Project Questions

Cases

Endnotes

 

Part 3 Operations Issues in Supply Chain Management

Chapter 6 Resource Planning Systems

Introduction

Operations Planning

The Aggregate Production Plan

The Master Production Schedule

The Bill of Materials

The Material Requirements Plan

Capacity Planning

The Distribution Requirements Plan

The Legacy Material Requirements Planning Systems

The Development of Enterprise Resource Planning Systems

Implementing Enterprise Resource Planning Systems

Enterprise Resource Planning Software Applications

Summary

Key Terms

Discussion Questions

Essay/Project Questions

Spreadsheet Problems

Cases

Additional Resources

Endnotes

 

Chapter 7 Inventory Management

Introduction

Dependent Demand and Independent Demand

Concepts and Tools of Inventory Management

Inventory Models

Key Terms

Discussion Questions

Essay/Project Questions

Spreadsheet Problems

Cases

Additional Resources

Endnotes

 

Chapter 8 Process Management—Lean and Six Sigma in the Supply Chain

Introduction

Lean Production and the Toyota Production System

Lean Thinking and Supply Chain Management

The Elements of Lean

Lean Systems and the Environment

The Origins of Six Sigma Quality

Comparing Six Sigma and Lean

Six Sigma and Supply Chain Management

The Elements of Six Sigma

The Statistical Tools of Six Sigma

Summary

Key Terms

Discussion Questions

Essay/Project Questions

Problems

Cases

Additional Resources

Endnotes

 

Part 4 Distribution Issues in Supply Chain Management

Chapter 9 Domestic U.S. and Global Logistics

Introduction

Transportation Fundamentals

Warehousing and Distribution

The Impacts of Logistics on Supply Chain Management

Environmental Sustainability in Logistics

Logistics Management Software Applications

Global Logistics

Reverse Logistics

Summary

Key Terms

Discussion Questions and Exercises

Essay/Project Questions

Problems

Cases

Additional Resources

Endnotes

 

Chapter 10 Customer Relationship Management

Introduction

Customer Relationship Management Defined

Key Tools and Components of CRM

Designing and Implementing a Successful CRM Program

Trends in CRM

Summary

Key Terms

Discussion Questions and Exercises

Essay/Project Questions

Problems

Cases

Additional Resources

Endnotes

 

Chapter 11 Global Location Decisions

Introduction

Global Location Strategies

Critical Location Factors

Facility Location Techniques

Business Clusters

Sustainable Development and Facility Location

Additive Manufacturing and Its Impact on Facility Location

Summary

Key Terms

Discussion Questions

Essay/Project Questions

Problems

Cases

Endnotes

 

Chapter 12 Service Response Logistics

Introduction

An Overview of Service Operations

Supply Chain Management in Services

The Primary Concerns of Service Response Logistics

Summary

Key Terms

Discussion Questions

Essay/Project Questions

Problems

Cases

Additional Resources

Endnotes

 

Part 5 Integration Issues in Supply Chain Management

Chapter 13 Supply Chain Process Integration

Introduction

The Supply Chain Management Integration Model

Obstacles to Process Integration Along the Supply Chain

Managing Supply Chain Risk and Security

Summary

Key Terms

Discussion Questions

Essay/Project Questions

Cases

Additional Resources

Endnotes

 

Chapter 14 Performance Measurement Along Supply Chains

Introduction

Viewing Supply Chains as a Competitive Force

Traditional Performance Measures

World-Class Performance Measurement Systems

Supply Chain Performance Measurement Systems

The Balanced Scorecard

The SCOR Model

Summary

Key Terms

Discussion Questions

Problems

Essay/Project Questions

Cases

Additional Resources

Endnotes

Appendix 1

Appendix 2

Glossary

Author Index

Subject Index

Joel D. Wisner, University of Nevada, Las Vegas

Joel D. Wisner is Professor of Supply Chain Management at the University of Nevada, Las Vegas. Prior to his academic career, he worked as an engineer in the oil industry in West Texas and the Louisiana Gulf Coast. His research interests encompass quality assessment and improvement strategies along the supply chain. Dr. Wisner also coauthored PROCESS MANAGEMENT, and his articles have appeared in numerous journals, including JOURNAL OF BUSINESS LOGISTICS, JOURNAL OF OPERATIONS MANAGEMENT, JOURNAL OF SUPPLY CHAIN MANAGEMENT, JOURNAL OF TRANSPORTATION, PRODUCTION AND OPERATIONS MANAGEMENT, and QUALITY MANAGEMENT JOURNAL. He earned his BS in Mechanical Engineering from New Mexico State University, his MBA from West Texas State University, and his PhD in Supply Chain Management from Arizona State University.

 

Keah-Choon Tan, University of Nevada, Las Vegas

Keah-Choon Tan is Associate Dean of Academic Affairs and Professor of Operations Management in the Lee Business School at the University of Nevada, Las Vegas. Prior to academia, Dr. Tan was a hospital administrator and an account comptroller of a manufacturing firm. He holds certifications in purchasing management (CPM) and production and inventory management (CPIM). In addition to serving as editor, as co-guest editor, and on the editorial boards of academic journals, he has published articles in the areas of supply chain management, quality, and operations scheduling in numerous academic journals, including DECISION SCIENCES, DECISION SUPPORT SYSTEMS, INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH, INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, INTERNATIONAL JOURNAL OF LOGISTICS MANAGEMENT, JOURNAL OF SUPPLY CHAIN MANAGEMENT, and OMEGA. Dr. Tan has received several research grants and teaching awards, including the UNLV Foundation Distinguished Teaching Award. He received a BSc degree and an MBA from the University of South Alabama and a PhD in Operations Management from Michigan State University.

 

G. Keong Leong, University of Nevada, Las Vegas

G. Keong Leong is Professor and MBA Director in the Lee Business School at the University of Nevada, Las Vegas. He was previously a member of the faculty at Ohio State University and a clinical faculty at the Thunderbird School of Global Management. In addition to coauthoring OPERATIONS STRATEGY: FOCUSING COMPETITIVE EXCELLENCE and CASES IN INTERNATIONAL MANAGEMENT: A FOCUS ON EMERGING MARKETS, Dr. Leong has published articles in numerous academic journals, including JOURNAL OF OPERATIONS MANAGEMENT, DECISION SCIENCES, INTERFACES, JOURNAL OF MANAGEMENT, EUROPEAN JOURNAL OF OPERATIONAL RESEARCH, and INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH. He received the Educator of the Year award from the Asian Chamber of Commerce in Las Vegas; the Dennis E. Grawoig Distinguished Service award from Decision Sciences Institute; and the OM Distinguished Scholar award from the Operations Management Division, Academy of Management. Active in the Decision Sciences Institute, he has served as president, DECISION LINE editor, at-large vice president, associate program chair, Innovative Education Committee chair, Doctoral Student Affairs Committee chair, and Manufacturing Management Track chair. In addition, Dr. Leong served as president of the Western Decision Sciences Institute and chair of the Operations Management Division, Academy of Management. He received an undergraduate degree in Mechanical Engineering from the University of Malaya and an MBA and PhD from the University of South Carolina.