Technical Communication helps students and professionals alike to explore the dynamics of communication in the tech-savvy workplace today. It gives them a deep understanding of the effectiveness of communication in engaging people and shaping their careers. The book is designed keeping in mind the challenges faced by professionals in effectively communicating within and outside their institutions and organizations. The topics and concepts are carefully chosen and developed with simplicity and precision to reflect today's business scenario. It is customized to suit the needs of students with key topics presented under bold heads and sub-heads, making the information easier to navigate and quick to capture.
- User-friendly approach and easy-to-understand language
- Special coverage on topics like communication technology and cross-cultural communication for the evolving global workplace environment
- Each chapter beginning with a Perspective to help readers understand the chapter in a real-life context
- Practical, real-world caselets to focus attention on topics discussed in the chapter that can be analyzed in class
- Summary to recall the major concepts in the chapter
- Chapter-end questions that enable the reader to assess their learning and analytical skills regarding the topics learned
- Includes the licence key for our digital learning app, CENGAGE app, that provides access to self-assessments and flashcards
Section I Introduction
1 Fundamentals of Technical Communication
2 Barriers to Effective Communication
3 Style in Technical Communication
Section II Communication Skills: Listening and Reading
4 The Listening Process
5 Reading Skills and Effective Comprehension
Section III Communication Skills: Speaking
6 Professional Presentations and Public Speaking
7 Group Discussion
8 Job Interviews
Section IV Communication Skills: Writing
9 Job Application and Résumé Writing
10 Effective Technical Writing Process 286
11 Technical Report Writing 314
12 Technical Proposals 355
13 Business Correspondence 379
14 Basic Grammar for Professionals
Index
Gajendra Singh Chauhan
Gajendra Singh Chauhan is Associate Professor and Head of the Department of Humanities and Social Sciences at Birla Institute of Technology and Science, Pilani, India. He specializes in Applied Linguistics, Advertising Communication, and Media Writing with a focus on linguistics of advertising in India. His contributions to the literature include six books, scores of scholarly articles, and talks on All India Radio.
Smita Kashiramka
Smita Kashiramka is Assistant Professor in the Department of Management Studies, Indian Institute of Technology, Delhi. She specializes in Corporate Finance and Indian Financial System. She has contributed many research papers in national and international journals and conferences of repute. She has also undertaken projects and consultancy assignments for the government and corporate sector and has been delivering lectures at several academic institutions across the country.
