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Operations and Supply Chain Management with MindTap

Author(s): David A. Collier | James R. Evans

ISBN: 9789366602165

3rd Edition

India Release: 2025

₹1095

Binding: Paperback

Pages: 800

Trim Size: 279 x 216 mm

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Master the fundamental concepts and applications of operations (OM) and supply chain management (SCM) with OPERATIONS AND SUPPLY CHAIN MANAGEMENT, 3E by award-winning authors Collier/Evans. This edition balances coverage of both manufacturing and service businesses with the latest updates, an additional new SCM chapter and new discussions that highlight the latest changes in OM and SCM. Clear explanations are supported with contemporary examples and new and updated case studies that demonstrate how concepts apply. Discussions highlight new techniques and principles as well as the most recent Excel techniques and digital tools. Solved problems further guide you through key formulas and computations. MindTap online learning platform is available for both manual calculations and the use of Excel spreadsheet templates and models. MindTap's algorithmic homework and interactive learning tools also show you how to apply qualitative and quantitative reasoning to today's OM and SCM concepts.

This edition offers an improved logical flow with strengthened discussions of supply chains that reflect recent pandemic and global supply chain challenges. Revisions introduce new concepts that have become increasingly important in operations and supply chain management in today’s business environment. In addition, many of this edition's opening chapter scenarios are new and focus on current developments.
New discussions in this edition now introduce the 4th Industrial Revolution (Industry 4.0 and Service 4.0), last mile delivery, today's changing work environments and their implications in OM, SIPOC diagrams and new measures of agility and resilience. Additional examples and new Excel techniques also show how to implement simple linear and multiple linear regression. A new section on decision trees also appears in the Decision Analysis supplement.
22 additional cases bring this edition's total to 60 case studies. All of these carefully designed cases highlight current situations and offer practical opportunities for students to study and apply what they've learned in today's business settings.
New icons direct students to excel templates, data files and model files. These new visuals throughout the text and in the problem and case sections quickly guide student to important corresponding files and templates. In addition, all Excel screen shots offer improved resolution and readability.
Microsoft® Excel online problems provide real experience working with spreadsheets to solve operations management problems.

Cengage Digital App includes

Data Files and Excel Models
Excel Templates
Palisade Decision Tools Suite
Student Downloads

PART 1: BASIC CONCEPTS OF OM AND VALUE CHAINS

1. Operations Management and Value Chains

2. Analytics and Performance Measurement in Operations and Value Chains

3. Operations Strategy

4. Technology and Operations Management

PART 2: DESIGNING OPERATIONS AND SUPPLY CHAINS

5. Goods and Service Design

6. Supply Chain Design

7. Process Selection, Design, and Improvement

8. Facility and Work Design

PART 3: MANAGING OPERATIONS AND SUPPLY CHAINS

9. Forecasting and Demand Planning

10. Capacity Management

11. Process Analysis and Resource Utilization

12. Managing Inventories in Supply Chains

13. Supply Chain Management and Logistics

14. Resource Management

15. Operations Scheduling and Sequencing

16. Quality Management

17. Quality Control & SPC

18. Lean Operating Systems

19. Project Management

20. Building Resilience and Continuity in Operations and Supply Chains

David A. Collier

David A. Collier was the Eminent Scholar, Alico Chair in Operations Management, at the Lutgert College of Business, Florida Gulf Coast University.

James R. Evans

James R. Evans is Professor Emeritus in the Department of Operations, Business Analytics and Information Systems in the Lindner College of Business at the University of Cincinnati.