This book makes it easy to teach students the essential team building and other soft skills necessary to succeed in today’s competitive workplace. It delves into the most sought-after skills in the professional world, making students more marketable to employers. Covering topics such as being a team leader and working in groups, developing a personal work ethic and planning and managing a career, etc.
This book has a unique design: each skill is presented on two facing pages, with Essential Elements on the left and illustrations and examples pictured on the right. The layout makes it easy to learn a skill without having to read a lot of text and flip pages to see an illustration.
- Employs the Illustrated Series' reader-friendly pedagogy, providing short, focused text on key soft skills needed to succeed in a technological workplace.
- Provides timeless information about skills that make students more marketable to companies and that are necessary in the professional world.
- In You Try It section of some Parts, new set of questions are refurbished to practice and assess students’ understanding and learning.
- Key terms with definitions for quick look up are provided at the end of the book.
- Includes a licence key for our digital learning app, Cengage app, that provides access to self-assessments.
Part 1: Written Communication
Unit A: Communicating with E-Mail and Memos
Unit B: Uncovering the Secrets of Clear Writing
Unit C: Developing Reports and Proposals
Unit D: Writing for Employment
Unit E: Writing Professional Letters
Part 2: Verbal Communication
Unit A: Understanding the Basics of Verbal Communication
Unit B: Working with Customers
Unit C: Developing Professional Telephone Skills
Unit D: Improving Informal Communication
Unit E: Making Formal Presentations
Part 3: Problem Solving and Decision Making
Unit A: Identifying and Defining Problems
Unit B: Solving the Problem
Unit C: Thinking Critically
Unit D: Group Decision Making and Problem Solving
Unit E: Decision Support Tools
Part 4: Teamwork and Team Building
Unit A: Working in Groups and Teams
Unit B: Exploring Team Roles and Processes
Unit C: Building and Developing Teams
Unit D: Leading a Team
Unit E: Managing Meetings
Part 5: Professionalism
Unit A: Presenting Yourself Professionally
Unit B: Developing a Professional Work Ethic
Unit C: Developing Your Interpersonal Skills
Unit D: Winning at Office Politics
Unit E: Planning and Managing Your Career
Glossary
Index
Jeff Butterfield, Western Kentucky University
Dr. Jeff Butterfield holds a PhD from the University of Texas-Austin and an MBA from Indiana University, and currently is a faculty member in the Information Systems department at Western Kentucky University.
