Successful Service Operations Management w/CD
Principles of Supply Chain Management : A Balanced Approach
OM, 6E
Higher Education
Author(s): Joel D. Wisner | Keah-Choon Tan | G. Keong Leong
ISBN: 9781337675888
Edition: 5th
© Year : 2019
Binding: eBook
Pages:
Present the latest practices, trends, and developments from the field as PRINCIPLES OF SUPPLY CHAIN MANAGEMENT: A BALANCED APPROACH, 5E guides students step-by-step through the management of all supply chain activities. Comprehensive content addresses real concerns related to domestic and global supply chains while one-of-a-kind coverage encompasses processes in operations, purchasing, logistics and then process integration. MindTap digital resources and assignments are available in addition to an Instructor Companion Website with Instructor's Manual, PowerPoint® slides, and test bank.
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Part 1 Supply Chain Management: An Overview
Chapter 1 Introduction to Supply Chain Management
Introduction
Supply Chain Management Defined
The Importance of Supply Chain Management
The Origins of Supply Chain Management in the United States
The Foundations of Supply Chain Management
Supply Elements
Current Trends in Supply Chain Management
Summary
Discussion Questions
Essay/Project Questions
Cases
Appendix 1.1
Part 2 Supply Issues in Supply Chain Management
Chapter 2 Purchasing Management
Introduction
A Brief History of Purchasing Terms
The Role of Supply Management in an Organization
The Purchasing Process
Sourcing Decisions: The Make-or-Buy Decision
Roles of the Supply Base
Supplier Selection
How Many Suppliers to Use
Purchasing Organization
Global Sourcing
Procurement in Government and Nonprofit Agencies
Summary
Key Terms
Discussion Questions
Essay/Project Questions
Spreadsheet Problems
Cases
Additional Resources
Endnotes
Chapter 3 Creating and Managing Supplier Relationships
Introduction
Developing Supplier Relationships
Supplier Evaluation and Certification
Supplier Development
Supplier Recognition Programs
Supplier Relationship Management
Summary
Key Terms
Discussion Questions
Problems
Essay/Project Questions
Cases
Endnotes
Chapter 4 Ethical and Sustainable Sourcing
Introduction
Ethical and Sustainable Sourcing Defined
Developing Ethical and Sustainable Sourcing Strategies
Ethical and Sustainable Sourcing Initiatives
Early Supplier Involvement
Strategic Alliance Development
Rewarding Supplier Performance
Benchmarking Successful Sourcing Practices
Assessing and Improving the Firm’s Sourcing Function
Summary
Key Terms
Discussion Questions
Essay/Project Questions
Cases
Additional Resources
Endnotes
Chapter 5 Demand Forecasting
Introduction
The Importance of Demand Forecasting
Forecasting Techniques
Forecast Accuracy
Collaborative Planning, Forecasting, and Replenishment
Useful Forecasting Websites
Forecasting Software
Summary
Key Terms
Discussion Questions
Problems
Essay/Project Questions
Cases
Endnotes
Part 3 Operations Issues in Supply Chain Management
Chapter 6 Resource Planning Systems
Introduction
Operations Planning
The Aggregate Production Plan
The Master Production Schedule
The Bill of Materials
The Material Requirements Plan
Capacity Planning
The Distribution Requirements Plan
The Legacy Material Requirements Planning Systems
The Development of Enterprise Resource Planning Systems
Implementing Enterprise Resource Planning Systems
Enterprise Resource Planning Software Applications
Summary
Key Terms
Discussion Questions
Essay/Project Questions
Spreadsheet Problems
Cases
Additional Resources
Endnotes
Chapter 7 Inventory Management
Introduction
Dependent Demand and Independent Demand
Concepts and Tools of Inventory Management
Inventory Models
Key Terms
Discussion Questions
Essay/Project Questions
Spreadsheet Problems
Cases
Additional Resources
Endnotes
Chapter 8 Process Management—Lean and Six Sigma in the Supply Chain
Introduction
Lean Production and the Toyota Production System
Lean Thinking and Supply Chain Management
The Elements of Lean
Lean Systems and the Environment
The Origins of Six Sigma Quality
Comparing Six Sigma and Lean
Six Sigma and Supply Chain Management
The Elements of Six Sigma
The Statistical Tools of Six Sigma
Summary
Key Terms
Discussion Questions
Essay/Project Questions
Problems
Cases
Additional Resources
Endnotes
Part 4 Distribution Issues in Supply Chain Management
Chapter 9 Domestic U.S. and Global Logistics
Introduction
Transportation Fundamentals
Warehousing and Distribution
The Impacts of Logistics on Supply Chain Management
Environmental Sustainability in Logistics
Logistics Management Software Applications
Global Logistics
Reverse Logistics
Summary
Key Terms
Discussion Questions and Exercises
Essay/Project Questions
Problems
Cases
Additional Resources
Endnotes
Chapter 10 Customer Relationship Management
Introduction
Customer Relationship Management Defined
Key Tools and Components of CRM
Designing and Implementing a Successful CRM Program
Trends in CRM
Summary
Key Terms
Discussion Questions and Exercises
Essay/Project Questions
Problems
Cases
Additional Resources
Endnotes
Chapter 11 Global Location Decisions
Introduction
Global Location Strategies
Critical Location Factors
Facility Location Techniques
Business Clusters
Sustainable Development and Facility Location
Additive Manufacturing and Its Impact on Facility Location
Summary
Key Terms
Discussion Questions
Essay/Project Questions
Problems
Cases
Endnotes
Chapter 12 Service Response Logistics
Introduction
An Overview of Service Operations
Supply Chain Management in Services
The Primary Concerns of Service Response Logistics
Summary
Key Terms
Discussion Questions
Essay/Project Questions
Problems
Cases
Additional Resources
Endnotes
Part 5 Integration Issues in Supply Chain Management
Chapter 13 Supply Chain Process Integration
Introduction
The Supply Chain Management Integration Model
Obstacles to Process Integration Along the Supply Chain
Managing Supply Chain Risk and Security
Summary
Key Terms
Discussion Questions
Essay/Project Questions
Cases
Additional Resources
Endnotes
Chapter 14 Performance Measurement Along Supply Chains
Introduction
Viewing Supply Chains as a Competitive Force
Traditional Performance Measures
World-Class Performance Measurement Systems
Supply Chain Performance Measurement Systems
The Balanced Scorecard
The SCOR Model
Summary
Key Terms
Discussion Questions
Problems
Essay/Project Questions
Cases
Additional Resources
Endnotes
Appendix 1
Appendix 2
Glossary
Author Index
Subject Index
Joel D. Wisner, University of Nevada, Las Vegas
Joel D. Wisner is Professor of Supply Chain Management at the University of Nevada, Las Vegas. Prior to his academic career, he worked as an engineer in the oil industry in West Texas and the Louisiana Gulf Coast. His research interests encompass quality assessment and improvement strategies along the supply chain. Dr. Wisner also coauthored PROCESS MANAGEMENT, and his articles have appeared in numerous journals, including JOURNAL OF BUSINESS LOGISTICS, JOURNAL OF OPERATIONS MANAGEMENT, JOURNAL OF SUPPLY CHAIN MANAGEMENT, JOURNAL OF TRANSPORTATION, PRODUCTION AND OPERATIONS MANAGEMENT, and QUALITY MANAGEMENT JOURNAL. He earned his BS in Mechanical Engineering from New Mexico State University, his MBA from West Texas State University, and his PhD in Supply Chain Management from Arizona State University.
Keah-Choon Tan, University of Nevada, Las Vegas
Keah-Choon Tan is Associate Dean of Academic Affairs and Professor of Operations Management in the Lee Business School at the University of Nevada, Las Vegas. Prior to academia, Dr. Tan was a hospital administrator and an account comptroller of a manufacturing firm. He holds certifications in purchasing management (CPM) and production and inventory management (CPIM). In addition to serving as editor, as co-guest editor, and on the editorial boards of academic journals, he has published articles in the areas of supply chain management, quality, and operations scheduling in numerous academic journals, including DECISION SCIENCES, DECISION SUPPORT SYSTEMS, INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH, INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, INTERNATIONAL JOURNAL OF LOGISTICS MANAGEMENT, JOURNAL OF SUPPLY CHAIN MANAGEMENT, and OMEGA. Dr. Tan has received several research grants and teaching awards, including the UNLV Foundation Distinguished Teaching Award. He received a BSc degree and an MBA from the University of South Alabama and a PhD in Operations Management from Michigan State University.
G. Keong Leong, University of Nevada, Las Vegas
G. Keong Leong is Professor and MBA Director in the Lee Business School at the University of Nevada, Las Vegas. He was previously a member of the faculty at Ohio State University and a clinical faculty at the Thunderbird School of Global Management. In addition to coauthoring OPERATIONS STRATEGY: FOCUSING COMPETITIVE EXCELLENCE and CASES IN INTERNATIONAL MANAGEMENT: A FOCUS ON EMERGING MARKETS, Dr. Leong has published articles in numerous academic journals, including JOURNAL OF OPERATIONS MANAGEMENT, DECISION SCIENCES, INTERFACES, JOURNAL OF MANAGEMENT, EUROPEAN JOURNAL OF OPERATIONAL RESEARCH, and INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH. He received the Educator of the Year award from the Asian Chamber of Commerce in Las Vegas; the Dennis E. Grawoig Distinguished Service award from Decision Sciences Institute; and the OM Distinguished Scholar award from the Operations Management Division, Academy of Management. Active in the Decision Sciences Institute, he has served as president, DECISION LINE editor, at-large vice president, associate program chair, Innovative Education Committee chair, Doctoral Student Affairs Committee chair, and Manufacturing Management Track chair. In addition, Dr. Leong served as president of the Western Decision Sciences Institute and chair of the Operations Management Division, Academy of Management. He received an undergraduate degree in Mechanical Engineering from the University of Malaya and an MBA and PhD from the University of South Carolina.